Returns & exchanges

When you can request a return or exchange

You may request a return or exchange within 7 days of receiving your order (Article 17(1) of the Korean Act on Consumer Protection in Electronic Commerce). If you simply changed your mind, you pay the shipping both ways; if the item arrived defective or we sent the wrong one, we pay all shipping.

If what you received differs from how it was described or from your order — a defective item, the wrong item, or an item that does not match our description or advertising — a separate and longer statutory period applies. Under Article 17(3) of the same Act you may withdraw within 3 months of receiving the goods, or within 30 days of the day you became aware, or could reasonably have become aware, of the discrepancy. In these cases we pay the full return shipping cost.

When a return is not possible

Under Article 17(2) of the same Act, the right of withdrawal does not apply in the following cases. These exclusions do not apply to the defective or incorrect items described above.

· The item has lost significant value through use or damage by the customer
· The item has been worn or washed, or carries scent or staining
· The hanbok was made to your measurements as a custom order
· The packaging has been opened in a way that makes resale impossible

About made-to-measure orders — everything sold in this online store is a finished garment in a standard size. Notes you leave in the delivery instructions box (skirt length, heel height and so on) are recorded as guidance to help us pick the right stock size and check the parcel before dispatch. Leaving such a note does not turn your order into the "custom-made" case above, and the 7-day right of withdrawal still applies in full. If you want a hanbok cut to your own measurements, please contact customer service before paying — we handle that as a separate consultation and quotation, and we begin work only after telling you in advance that the right of withdrawal will be restricted and obtaining your agreement.

How to request a cancellation or return

· Before we start preparing your parcel: cancel it yourself from your order history in My page.
· After preparation has started (including returns and exchanges): contact us info@bok-mall.com with your order number. Mon–Fri 10:00–17:00 KST (lunch 12:00–13:00, closed weekends & Korean holidays).
· You can also cancel or return part of an order and receive a partial refund.

Refunds

Once a withdrawal or return is confirmed, we refund within 3 business days of receiving the returned goods (Article 18(2) of the same Act). If you paid by credit card, your card issuer may take a further 3–5 business days to post the reversal. If you return only part of an order, we refund the amount for those items.

Shipping

Domestic shipping within Korea is ₩3,000, free on orders over ₩50,000. Domestic delivery takes 2–5 business days after payment.

International shipping cost and transit time depend on the destination country and are shown on the order form before you pay. Import duties and taxes are NOT included in the amount you pay us; your local customs authority may charge them to you on delivery. If a parcel is refused or returned because those charges were not paid, the outbound and return shipping costs are deducted from your refund.

Consumer dispute resolution

Disputes between the company and a customer are handled under the Framework Act on Consumers, applying the Consumer Dispute Resolution Standards published by the Korea Fair Trade Commission. If we cannot resolve the matter through our customer service, you may apply for mediation to the Korea Consumer Agency (call 1372 in Korea, www.kca.go.kr) or the Electronic Commerce Mediation Committee.